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MANDATORY LEGAL PAGE 06

Alternative Dispute Resolution (ODR)

EU Online Dispute Resolution Platform Information

Effective date: June 5, 2026 · Version 1.0 · Data controller: Anormal Popup

In accordance with the EU Consumer ODR Regulation (524/2013), businesses selling online are obligated to provide consumers with access to the European Commission's official Online Dispute Resolution (ODR) platform.

1. What is the ODR Platform?

ODR (Online Dispute Resolution) is an official EU platform that allows online shopping disputes between consumers and sellers within the EU to be resolved online, out of court.

2. Official Link (Mandatory Link)

EU ODR Platform: https://ec.europa.eu/consumers/odr

• This link is located in the footer of our website and on this page, easily accessible to the consumer.

• Our email address for accessing the platform: anormallion@hotmail.com

3. Application Process

1. The consumer initiates an application on the ODR platform in their own language.

2. The parties attempt to agree on an independent dispute resolution body.

3. The resolution process is conducted entirely online and is usually concluded within 90 days.

4. Direct Contact

Before starting the ODR process, please contact us first at anormallion@hotmail.com so we can resolve your issue quickly. Most requests are resolved directly and promptly.